Returns & Exchanges

At Baby Joy, we want you and your little one to be completely happy with your purchase. If you are not satisfied, we offer a 30-day return policy for unwashed and unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.

• 3.
  Ship the Items

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.